Accessibility in the Wild

Project Snapshot

Role

Lead accessibility strategist and UX design lead for end-to-end job seeker experience. Co-created and ran a live-site research program to identify and fix real-world accessibility issues affecting assistive technology users

Challenge

Automated audits weren’t enough. To help 4M job seekers facing barriers get hired, we needed to understand how real AT users navigated our product, and where critical flows were breaking down

Outcomes

  • Identified 70+ critical issues missed by audits

  • Improved Accessible Usability Scale (AUS) scores well above industry averages

  • Turned findings into design principles, training, and system-wide improvements

Challenge

Indeed’s mission of helping people get jobs means helping everyone, including the millions who rely on screen readers, magnifiers, or alternative input devices. People with disabilities face higher unemployment rates than the general population, so removing barriers isn’t optional, it’s central to our mission.

To reach Indeed’s goal of helping 4 million job seekers facing barriers get hired, we needed more than compliance checks. We had to see how real assistive tech users navigated our live experience, where breakdowns occurred across key flows, and what stopped them from being successful on Indeed.